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Send answers to a PI

You can send a chat answer to a Principal Investigator (PI) or another study contact by email. The contact verifies the answer. The verified answer then comes back into your chat.

Before you send​

  1. Make sure the contact is registered for the study. See PI contacts.
  2. Make sure the correct study is selected in the sidebar's Study collection picker.
  3. Wait until the chat answer is complete.

Send an answer to a contact​

  1. Below the chat answer, click Ask a Contact.
  2. In the Contact list, select the contact (the first entry is Choose Contact).
  3. Optional: type a note in Context (optional).
  4. Click Ask a Contact.

The button changes to Asked.

The Contact list shows only the contacts registered for the study of the answer. Navigator does not send to a contact that is not registered for the study.

If the list is empty, the panel shows No contacts for and the study ID. Click Manage contacts to add a contact, or ask a site administrator.

If the send fails, the panel shows an error such as Could not send. Try again. Click Ask a Contact again.

Navigator sends the email from research@rightview.ai. The "From" line shows your name, for example "Jane Doe (Your Site) via Rightview". The contact can see who sent the question.

Low-confidence answers

If an answer is not fully supported by your documents, a note shows below it. Click Not what you needed? Ask a contact to send it to a contact.

Get the verified answer​

When the contact answers, the button changes to Answered. The answer shows below the chat message with the label Verified answer and the name of the contact.

The verified answer also shows as a Verified answer card on the Study Documents page. See Manage collections.

Track in Notifications​

  1. In the sidebar, click Notifications.
  2. Use the filters to find an item, for example Escalations and Pending or Answered.
  3. Click a card to open it. The card shows the question, the context, and the response of the contact.
  4. Click Open conversation to go back to the chat.

Medical monitor inbox​

Medical monitors use My PI Inbox. It shows the questions that site staff sent to them.